Privacy Policy

Zinnvy ("we," "our," or "us") is committed to protecting the privacy and security of your data. This Privacy Policy describes how we collect, use, and disclose the information gathered from your use of the Zinnvy inventory management service (the "Service").

1. Information We Collect

• **Account Data:** Names, email addresses, and billing information collected upon registration.
• **Operational Data (Client Data):** Inventory levels, product details, sales records, customer lists, and returns volume uploaded by the client. This is the core data processed by Zinnvy.
• **Usage Data:** Audit logs, device information, IP address, and interaction data used for service improvement and billing.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve the core functionality of the Service, including real-time inventory tracking.
• To operate the Predictive Insights feature and AI models, which rely on historical sales and inventory data.
• To facilitate integrations with third-party platforms like Shopify and WooCommerce.
• To manage the Token Reward System and calculate rewards based on usage metrics.
• To send service notifications, usage alerts (via SMS if applicable), and account-related communications.

3. Data Sharing and Disclosure

We only share your data in the following circumstances:

• **Client Control:** Operational Data is controlled by the client (Tenant) and is not shared with other tenants.
• **Service Providers:** We engage third-party companies (e.g., payment processors, hosting providers, SMS gateways) to facilitate our Service.
• **E-commerce Integrations:** Data is shared with connected platforms (Shopify, WooCommerce) only to the extent necessary to maintain synchronization.
• **Legal Requirements:** If required by law or subpoena.

4. Data Security and Multi-Tenancy

We implement robust technical and organizational measures designed to secure your data. Our multi-tenant architecture ensures strict logical separation and encryption of each client's Operational Data to prevent cross-tenant visibility.

5. Data Retention

We retain Operational Data for as long as your account is active, or as required by legal or contractual obligations, such as maintaining Audit Logs (up to 30 days for Pro, unlimited for Custom).

6. Your Data Protection Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, delete, or restrict the processing of your personal information.

For any questions about this Privacy Policy, please contact our data protection team.